Predictive Intelligence and AWA

[basavaraja]

Hello All,

If we have AWA queue to assign incident based on Short description and Predictive intelligence to populate assignment group based on historical data which one will execute first and what will be the assignment group of the incident created?

[wysenk]

Hi there, did you get an answer to your question? How did you configure the logic?

[Forrest Falk]

Did you end up implementing this?