We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

Prevent Notification from triggering to user

Go to solution
Not applicable

‎12-18-2023 07:52 AM

Is there a way to prevent notifications from triggering for one user on the platform?

0 Helpfuls
  • 660 Views
1 ACCEPTED SOLUTION

Go to solution
Dr Atul G- LNG
Tera Patron
In response to Community Alums

‎12-18-2023 08:18 AM

Hi @Community Alums 

 

This can be done via - Email address filters

 

https://www.servicenow.com/community/service-management-forum/how-to-disable-outbound-email-restrict...

 

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

3 REPLIES 3

Go to solution
Dr Atul G- LNG
Tera Patron

‎12-18-2023 07:55 AM

Hi @Community Alums 

 

You want , notification should not trigger to one user right?

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Go to solution
Not applicable
In response to Dr Atul G- LNG

‎12-18-2023 08:12 AM

Yes. The external user should not receive any notifications.

0 Helpfuls

Go to solution
Dr Atul G- LNG
Tera Patron
In response to Community Alums

‎12-18-2023 08:18 AM

Hi @Community Alums 

 

This can be done via - Email address filters

 

https://www.servicenow.com/community/service-management-forum/how-to-disable-outbound-email-restrict...

 

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************