preview email button in workspace

[jennv]

Hello everyone, i need to do a button in workspace to preview the email related to current case. I get the sys id of the email using glide ajax, but then i dont know how to show the email. i guess i should use g_modal and then use the ootb ui page preview_email, but im not sure how to achieve this. 

the preview of email doesnt have an own link either, that i couldve used. 

Any suggestions please?

[carmen_man]

I need the same too, anyone can shine some light on this subject?

[jennv · Accepted solution]

Hey i actually solved it. The code i used to show the email:

  var resultObj = JSON.parse(response);

            if (resultObj.email_sysid) { //email_sysid is the sys id of the email in sys_email table that i get from Script invlude

                var url = '/preview_email.do?sysparm_id=' + encodeURIComponent(resultObj.email_sysid);

                g_modal.showFrame({

                    title: "Preview e-mail",

                    url: url,

                    size: 'lg', // 'sm', 'md', 'lg'

                    height: 800,

                    autoCloseOn: 'URL_CHANGED',

                    callback: function(ret, data) {

                        if (ret) {

                            //console.log('Modal confirmed:', data);

                        }

                    }

                });

            } else {

                g_modal.richText("Preview e-mail", "<b>There are no emails related to this case.</b>", callback, {

                    cancelTitle: "Cancel",

                })

            }

[carmen_man]

Thanks for sharing @jennv 

[sanjay02]

Hi @jennv ,
Is it possible to track how many times an email is previewed and show that count in a field?