preview email button in workspace

jennv · ‎05-05-2025

Hello everyone, i need to do a button in workspace to preview the email related to current case. I get the sys id of the email using glide ajax, but then i dont know how to show the email. i guess i should use g_modal and then use the ootb ui page preview_email, but im not sure how to achieve this.

the preview of email doesnt have an own link either, that i couldve used.

Any suggestions please?

jennv · ‎05-21-2025

Hey i actually solved it. The code i used to show the email:

var resultObj = JSON.parse(response);

if (resultObj.email_sysid) { //email_sysid is the sys id of the email in sys_email table that i get from Script invlude

var url = '/preview_email.do?sysparm_id=' + encodeURIComponent(resultObj.email_sysid);

g_modal.showFrame({

title: "Preview e-mail",

url: url,

size: 'lg', // 'sm', 'md', 'lg'

height: 800,

autoCloseOn: 'URL_CHANGED',

callback: function(ret, data) {

if (ret) {

//console.log('Modal confirmed:', data);

}

});

} else {

g_modal.richText("Preview e-mail", "<b>There are no emails related to this case.</b>", callback, {

cancelTitle: "Cancel",

})

}

View solution in original post

jennv · ‎06-10-2025

Yes. in the button's script include, you can do sth like : gliderecord the table/record you want, get the current value of the field where you are storing the value, if it is empty, write 1; else get the value of the field and add one. set this new value to the field. In this way you get how many times the button is clicked/ how many times it is previewed.

sanjay02 · ‎06-10-2025

I have emails in SOW workspace. when I open this email it would directly opens preview email record. that's the issue I can't able to track the count

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jennv · ‎06-10-2025

ohh i get it, i thought you clicked a button to preview the email, as we were discussing in this thread, but you only click the created date right? i would suggest to open a new discussion where you ask about this thing specifically, but right now i cant think of anything to achieve that. Sorry

Julia12 · ‎11-05-2025

Where to put the script to? In the regular UI Action workspace session? Need to create a button in workspace to preview emails too.