preview email button in workspace

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jennv
Mega Guru

‎05-05-2025 12:53 AM

Hello everyone, i need to do a button in workspace to preview the email related to current case. I get the sys id of the email using glide ajax, but then i dont know how to show the email. i guess i should use g_modal and then use the ootb ui page preview_email, but im not sure how to achieve this. 

the preview of email doesnt have an own link either, that i couldve used. 

Any suggestions please?

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jennv
Mega Guru
In response to carmen_man

‎05-21-2025 02:40 AM

Hey i actually solved it. The code i used to show the email:

  var resultObj = JSON.parse(response);
            if (resultObj.email_sysid) { //email_sysid is the sys id of the email in sys_email table that i get from Script invlude

                var url = '/preview_email.do?sysparm_id=' + encodeURIComponent(resultObj.email_sysid);

                g_modal.showFrame({
                    title: "Preview e-mail",
                    url: url,
                    size: 'lg', // 'sm', 'md', 'lg'
                    height: 800,
                    autoCloseOn: 'URL_CHANGED',
                    callback: function(ret, data) {
                        if (ret) {
                            //console.log('Modal confirmed:', data);
                        }
                    }
                });



            } else {
                g_modal.richText("Preview e-mail", "<b>There are no emails related to this case.</b>", callback, {
                    cancelTitle: "Cancel",
                })
            }

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jennv
Mega Guru
In response to sanjay02

‎06-10-2025 12:24 AM - edited ‎06-10-2025 12:25 AM

Yes. in the button's script include, you can do sth like : gliderecord the table/record you want, get the current value of the field where you are storing the value, if it is empty, write 1; else get the value of the field and add one. set this new value to the field. In this way you get how many times the button is clicked/ how many times it is previewed.

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sanjay02
Tera Guru
In response to jennv

‎06-10-2025 04:24 AM

I have emails in SOW workspace. when I open this email it would directly opens preview email record. that's the issue I can't able to track the count
sanjay02_0-1749554535130.png

sanjay02_1-1749554639259.png

 

 

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jennv
Mega Guru
In response to sanjay02

‎06-10-2025 04:30 AM

ohh i get it, i thought you clicked a button to preview the email, as we were discussing in this thread, but you only click the created date right? i would suggest to open a new discussion where you ask about this thing specifically, but right now i cant think of anything to achieve that. Sorry

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