Hello @Vedavalli !
First ensure that the "Document Viewer" plugin is installed and enabled in your instance:
Plugin id: com.snc.documentviewer
System property: com.snc.documentviewer.enable_document_viewer (Note: Create the system property if it does not already exist. Its value should be set to true)
Then navigate to System Definition > Dictionary and open the record with: Table = Incident and Type = Collection:
You will notice that in the related list "Attributes" there are three records out of the box. Create a new one with the following options:
Attribute: "Use Document Viewer"
Value: "true"
Dictionary entry: "incident"
Navigate back to the Incidents and open a record that has an attachment. You will notice that near the attachment name, the link [download] has now been replaced by the link [view]:
Please consider marking my answer as helpful and accepting it as the solution if it assisted you in any way.
