Previous Comments not posting in email notification

[Community Alums]

I have an email notification for additional comments to customer that points to a mail script that is supposed to post the last journal entry. It is not posting anything.  Below is the code for the mail script I am calling in the notification.

${mail_script:previousComment} (Called script)

Script:

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
/* Optional EmailOutbound */
email, /* Optional GlideRecord */ email_action,
/* Optional GlideRecord */
event) {

var notes = current.comments.getJournalEntry(-1);
var noteArr = notes.split("\n\n");
if (noteArr[3].includes('*This communication was generated by compose email functionality.*')) {
template.print(noteArr[1] + '\n\n' + noteArr[2]);
} else {
template.print(noteArr[1]);
}

})(current, template, email, email_action, event);

Please advise why the previous comment is not sending anything.

[SanjivMeher]

Can you try below script

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
/* Optional EmailOutbound */
email, /* Optional GlideRecord */ email_action,
/* Optional GlideRecord */
event) {

var notes = current.comments.getJournalEntry(-1);
var noteArr = notes.split("\n\n");
if (noteArr.length>=3 && noteArr[3].indexOf('This communication was generated by compose email functionality')>-1) {
template.print(noteArr[1] + '\n\n' + noteArr[2]);
} else {
template.print(noteArr[1]);
}


})(current, template, email, email_action, event);

[Community Alums]

Hi @Community Alums ,

The issue for posting the last journal entry might be due to indexing errors or the way the journal entries are being split.

Can you please try the below script-

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
/* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
/* Optional GlideRecord */ event) {
    var notes = current.comments.getJournalEntry(-1);
    if (notes) {
        var noteArr = notes.split("\n\n");
        // Check if noteArr has the expected structure
        if (noteArr.length >= 2) {
            if (noteArr.length > 3 && noteArr[3].indexOf('This communication was generated by compose email functionality') > -1) {
                template.print(noteArr[1] + '\n\n' + noteArr[2]);
            } else {
                template.print(noteArr[1]);
            }
        } 
    } 

})(current, template, email, email_action, event);

If my response has resolved your query, please consider giving it a thumbs up ‌‌ and marking it as the correct answer‌‌!

Thanks & Regards,

Sanjay Kumar