Printing Knowledge Article

Bhupinder1
Giga Expert

‎01-05-2017 02:42 PM

What would be the best way to print Knowledge Articles in ITIL and Service Portal?

Is Printer friendly icon is the only option or can print button be added to individual KB Article ?

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4 REPLIES 4

hellehansen
Giga Contributor

‎01-05-2017 05:23 PM

Dear Raiput,



I made below print guide, hope it add the value needed, if yes, please llike etc. 🙂   thank you in advance....



How to print Knowledge Articles in ServiceNow


  1. Go to the Knowledge Article you want to print
  2. Then select System Setting in upper right corner

print1.PNG



      3. Select Printer friendly version


print2.png



print 3.png



    4. Right click you mouse bottom



print4.PNG



    5. Chose print


print5.png


    6. Vupti, now you are able to print, just as you are used to including the picture etc.





I hope this solution also works for you and other facing printing problems 🙂



br Helle


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vishalmistry
Giga Contributor
In response to hellehansen

‎04-28-2017 05:30 AM

Hi Helle,



While that works on the back-end, there does not seem to be a way to print knowledge articles from the Portal


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Ane Bang
Kilo Contributor

‎08-07-2017 04:05 AM

Hi Bhupinder,



I found this thread helpful in printing knowledge articles from the Service Portal. The solution is to add a Print button to the KB Article widget.



Printing KB Article from Service Portal



Best Regards


Ane


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jdonily
Tera Contributor

‎03-11-2024 09:17 AM

Can this be done in the end user (Employee View) instead of the back end fulfiller view?

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