Problem task pop up Issue

subashds6515
Tera Contributor

‎06-20-2024 07:58 AM

Hi,

When the user is in the process of completing the problem task, a pop-up window should appear on the screen.

subashds6515_0-1718895163138.png

I am encountering a pop-up window that keeps appearing on my screen.

subashds6515_1-1718895232475.png

I have compared the UI script with PDI, and I can confirm that they are exactly the same. However, I am not able to identify what I might be missing. Can anyone help me figure this out?

 

Thanks,

Subash

 

 

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Robbie
Kilo Patron
Kilo Patron

‎06-20-2024 08:20 AM

Hi @subashds6515,

 

The UI Action typically calls a Script which checks for all mandatory fields via the Data Policies.

Check the Data Policies for the 'Problem Task' table. If the your instance configuration has followed the Out Of Box implementation, that's where you'll be able to see where these are called and controlled. If theyre mandatory on close based on the type, they'll be displayed in the pop-up window.

 

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Thanks, Robbie

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