Problem with searching articles in People Hub (HR Service Now) using keywords and titles
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-15-2025 02:59 AM
Hi All,
We are experiencing a problem with searching articles in People Hub (HR Service Now) using keywords and titles.
Details:
1. If we have an article titled "Knowledge Base," the system does not display this article when we search for it using the same keywords, such as "Knowledge Base."
2. Similarly, the system does not recognize or retrieve articles based on keywords stored in the "Meta" field.
3. We are facing this issue with only some of the articles, those articles is in publish state and their validity date are set to the future
Attachments:
Screenshots highlighting the issue have been included for reference.
0 REPLIES 0