Developer

Run Server Side Script -Outputs

Hi Team, I want to get a total count from a table example: alm_stockroom in the run server side script and then display in output so that I can use it in my next step example assert step to validate the count. Is it possible? Here when I am adding as...

Question

In views i am setting service is inuse as default filter but that is not working in onLoad time

In views i am setting services in use as default filter but that is not working in onLoad time we need to work inuse filter in onload time as well HTML: <div class="panels-container list-group"> <div class="row" style="margin:35px 0 20px 0;">...

Question

Access to api 'getDecryptedValue(client_secret)' from scope 'rhino.global'

I tried to create OAuth credentials for my application scope, but I am getting the following error:Error:Access to api 'getDecryptedValue(client underscore secret)' from scope 'rhino.global' has been refused due to the API's cross-scope access policy...

Question

Customizations in the OOB Search Page in service portal

I have the genius results card available in our portal. I want to customize the border color and other stylings. I want to know if this is possible. Also in the search results displayed I want to add favourite icon to indicate if that record is favou...

Question

Resolved! How to get ALL variables of a requested item in flow designer?

Hello,I have created a custom action in flow designer, where one of my inputs is the variables of the submitted catalog item in string. Since this is an action used across many catalog items, I want to take automatically the variables associated with...

Question

How to choose all options in a List field with choices

Hi,I have a field of type 'List' with predefined choices on my incident table.Is there any way to give the user an option to choose multiple choices in one click?

Question

Tag-Based Service Mapping Approach

Hello Team,I am currently working on tag-based Service Mapping. In our CMDB, each CI has multiple tags stored in the cmdb_key_value table. The available tags include environment, description, app_id, project, and several others.I have a basic questio...

Question

Dev instance won't awaken

Hi,I was away for 10 days and now my dev instance won't un-hibernate. Is there anything to do other than just retry and wait? Is there a way to get more visibility into what's happening?Thanks!Chris

Question

Instance Scan Linter Check Rhino Error

I'm trying to create a linter check to scan for client scripts on a fresh Australia PDI but am always getting the following Failure.Rhino error: missing ; before statement I've stripped the linter check script to a barebones version to see if I still...

Question

MIM Post Message Notification Not Alerting or Highlighting for Users

Hi Team,I have configured a Post Message action for MIM notifications, and the message is successfully being delivered to users/members. However, the issue is that users are not receiving any alert, notification, or highlight indication when the mess...

Question

PDI Management

I tried searching but I couldn't find anything related to programmatically managing PDIs like resetting, activating plugins, etc. Not inside the instance itself, but inside of the developer portal. Does anyone know of anything like that?

Question

Manager hub errors

When I am trying to launch Manager hub as a manager get these errors. I tried to repair Manager Hub but did not help. Any ideas on how to fix this? I tried to look for ManagerInsightsUtil but that doesnt exists in script includes.

Question

Resolved! Error Message: 502 Bad Gateway (snow_adc)

Hi everybody,I worked with my Dev-Instance. After a while I got the error message below. What can I do to solve this issue?502 Bad Gatewaysnow_adcThanks in advance, L.

Question

Reference field autocomplete dropdown options not highlighting on hover in PROD

Hello, We are seeing an issue in our PROD instance where some reference field autocomplete dropdown options are not visually highlighting when hovering over them. Example behavior: When typing into a reference field, the autocomplete dropdown display...

Question

Reference Qualifier Working on Form but Not in CMDB Workspace

Hi team,In the CMDB Workspace, we created a Certification Policy for the Business Application table to validate certain attributes, including the Department field.As per the requirement, when a user edits a record (cmdb workspace) and changes the Dep...

Question