Profile Photo is not updating immediately

[ramesh_r]

Hi All,

When i am changing my profile photo from service portal it is not reflecting immediately , its taking long time and after login and logout then only its reflecting 

when am doing this change in my personal instance its updating properly but in my company instance its taking time.

is there any possible to do this immediately ..?

Thanks

Ramesh R

[Alberto Consonn]

Hi,

I can't see any workaorund or solution for this problem.

I would suggest you to try to do a cache.do in the navigator search, after that the change should be applied immediately.

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

[ramesh_r]

Hi Albert,

Thanks for you reply,

Actually many user will change this all the time we can't do 'cache.do' and i think if we are  doing 'cache.do' many times means it maybe impact in production correct.. ?

[siva_]

it will definetely impact but i dont think there is a work around other than this as of now. 

Thanks,

Siva

[siva_]

Either its personal instance or the company instance service portal and also servicenow in most of the places will try to store some of the things in its instance cache which makes the load of the form a bit sooner and changing the things which are already loaded into cache requires a cache flush to remove the traces stores for faster page loads.So as Alberto suggested that should be the only available solution as of now.

Thanks,

Siva