provider notification

[Ketan Pandey]

What is provider notification ? How it is different from email notification ? Is it applicable for native UI 

[Dr Atul G- LNG]

Hi @Ketan Pandey 

Send notifications directly to recipients via the provider on supported channels. Notifications can be simple messages for review, or actionable messages with buttons that users can select to perform certain actions.

As per me: Like if you receive a notification, without opening you can reply on same. I might be wrng but this is what i understood. 

Email Notification, where user need to open email to take action. 

[HrishabhKumar]

Hi @Ketan Pandey ,

Provider Notifications in ServiceNow are used to send notifications to external systems or providers, whereas Email Notifications are specifically for sending emails to users or groups.

Provider Notification

Purpose: Used to send information to external systems or providers, typically for integration purposes.

Mechanism: Utilizes protocols like HTTP, REST, or SOAP to send data to external endpoints.

Use Cases:

Notifying an external ticketing system about an incident.

Sending updates to a monitoring system.

Integrating with third-party applications.

Configuration: Set up in the "Outbound REST Message" or "Outbound SOAP Message" sections in ServiceNow.

Email Notification

Purpose: Used to send email messages to users, groups, or email addresses based on certain conditions or events in the ServiceNow platform.

Mechanism: Uses SMTP to send emails to recipients.

Use Cases:

Notifying users of incident assignments.

Sending password reset emails.

Communicating system updates or changes.

Configuration: Configured in the "Notifications" section in ServiceNow.

Applicability to Native UI

Provider Notification: While it is generally used for external communication and integrations, it can be managed and configured through the native UI of ServiceNow. The actual use case does not involve the end-user interface directly.

Email Notification: These are very much applicable to the native UI, as they are used to communicate with the users who interact with the ServiceNow instance. They can be configured, managed, and triggered through the native UI.

In summary, Provider Notifications are meant for external system integrations and are not typically user-facing, while Email Notifications are designed for user communication and are directly applicable to the native UI and user experience in ServiceNow.

Thanks,

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