Public knowledge article redirecting to login page

[Lisa Silvaroli]

I am trying to make some knowledge base articles public (so people can view without needing to log in)

I made kb_view "true" and have left the roles blank - but every time the article loads it will display for a moment and then redirect to the log in page.

How do I stop the redirect?

[ken_cornett]

Are you trying to view the article from within the default ServiceNow or from a public Service Portal page?

The page you want to view the article on will also need to be public, or ServiceNow will request you to login to view its content.

[Lisa Silvaroli]

I am just in the platform not the portal

[ken_cornett]

You should not be able to view an article, even public articles, from the Platform, since many parts of the platform require you to be logged in to view.   I would try creating a public Service Portal page to display and view articles you publish as public facing.   You can use the Service Portal page kb_view2 as a template for the page you want to display.

URL: htt ps ://     <instance>.service-now.com/sp?id=kb_view2

I could not get the ht... to stop linking, so just remove the spaces...