Publish button is not visible in SOW

pavan patil
Tera Contributor

yesterday

Hello Community,

 

I am facing an issue where the "Publish" button is not appearing on Knowledge Articles (kb_knowledge) specifically when viewed within the Service Operations Workspace (SOW). The button appears correctly in the native UI (Platform view), but is missing in the workspace.
 
UI Action: I have verified the "Publish" UI Action has "Workspace Form Button" checked.

Please help on this.
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Ankur Bawiskar
Tera Patron

yesterday

@pavan patil 

I could see it in SOW in Yokohama in PDI

AnkurBawiskar_0-1769665205270.png

it's also available in Form Actions

AnkurBawiskar_1-1769665233345.png

See if the condition is getting satisfied or not for you

AnkurBawiskar_2-1769665301668.png

 

Also check if this KB helps about Zurich

Publish button on KB articles does not display on upgrading to ZP4 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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