Publish button is not visible in SOW

[pavan patil]

Hello Community,

I am facing an issue where the "Publish" button is not appearing on Knowledge Articles (kb_knowledge) specifically when viewed within the Service Operations Workspace (SOW). The button appears correctly in the native UI (Platform view), but is missing in the workspace.

UI Action: I have verified the "Publish" UI Action has "Workspace Form Button" checked.

Please help on this.

[Ankur Bawiskar · Accepted solution]

@pavan patil 

I could see it in SOW in Yokohama in PDI

it's also available in Form Actions

See if the condition is getting satisfied or not for you

Also check if this KB helps about Zurich

Publish button on KB articles does not display on upgrading to ZP4 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[pavan patil]

Hi @Ankur Bawiskar,

The article was helpful in resolving the issue. Thanks

[Dr Atul G- LNG]

Hi @pavan patil 

I checked in my PDI and confirmed that I’m on Zurich P5, and everything is working as expected. Could you please verify whether the user has the Knowledge Admin/Manager role only? It’s possible they were added as an owner or manager on the Knowledge Base.

Also repair the SOW plugin once and try.