Publish Button on Knowledge article

[Piyush_Kolhe]

Hi all,

Publish button is not visible on Knowledge Article in service operations workspace, but it appears in native UI. How to make it visible again in service operations workspace?

[Piyush_Kolhe]

Hi, 

from Hi-case we understood that this is product defect. (Zurich Patch 4). It will be solved in future release.

Workaround to fix this issue ->
1. Open https://.service-now.com/sys_ux_form_action_layout_list.do?sysparm_query=nameSTARTSWITHKnowledge%20Center%20Actions&sysparm_view=

2. Set the order field to 100

[Hemanth M1]

Hi @Piyush_Kolhe ,

Thanks for the update, i am on Zurich Patch 1 and it works!

[dwtaber]

Were you given a problem number or any other documentation about the issue?

[Hemanth M1]

Hi @ameybhaisar ,

have you checked the below set up?

[ameybhaisar]

Hi @Hemanth M1  , Yes i checked its enabled and no changes have been made on it. Its only after upgrade we're facing this issue. The button is not visible to admin itself. However its visible in default view but not in SOW.