Push notification not sending Mobile App

[devservicenow k]

Hello

We have a requirement  for When ever the New incident is Created the push notification message should be in mobile app.  The issue i am facing here is after setting all the below fields i am not able to receive any notification (we are in tokyo ) and i also enabled  it in the notifications too . What exactly am i missing ?

all the notificaiton is OOB available in the Instance 

    Help me in this

[Sebastian L]

And also make sure you have the record in the sys_push_notif_msg table! 

https://docs.servicenow.com/bundle/tokyo-mobile/page/administer/tablet-mobile-ui/task/configure-push... 

[Pavankumar_1]

Hi @devservicenow k ,

refer below link

https://www.servicenow.com/community/mobile-apps-platform-forum/custom-push-notification-not-trigger....

[devservicenow k]

I have Added OOB Incident Created Notification to the Servicenow Mobile application Record, and checked but the Mobile app is not receiving Notifications.

 

[Pavankumar_1]

Hi @devservicenow k ,

can you try to change the notifications conditions and check whether it is triggering or not

[devservicenow k]

Tried that also but it is not triggering in the push notificaiton also.