Question Choice is hidden

asongwa
Tera Contributor

I'm trying to create a Catalog Item. I have managed to create a question, but for some reason, the Question Choices related list keeps on popping up and disappearing. I have tried to save and reload the form, but it did not work. How do I make it stay so I can make the choices?

1 ACCEPTED SOLUTION

Sandeep Rajput
Tera Patron

@asongwa Question choice related list is only shown for variables which are either of type Multi-choice or Select box. In all other case this related list is hidden.

 

The above logic is handled by OOTB by Question Choice Related Client script as follows,

 

Screenshot 2023-11-21 at 11.03.39 PM.pngScreenshot 2023-11-21 at 11.03.08 PM.png

Hence, in your case either choose variable of type Multi-choice or Select box or make changes in the above client script (not recommended) to show the Question choice related list.

 

Hope this helps.

View solution in original post

2 REPLIES 2

Sandeep Rajput
Tera Patron

@asongwa Question choice related list is only shown for variables which are either of type Multi-choice or Select box. In all other case this related list is hidden.

 

The above logic is handled by OOTB by Question Choice Related Client script as follows,

 

Screenshot 2023-11-21 at 11.03.39 PM.pngScreenshot 2023-11-21 at 11.03.08 PM.png

Hence, in your case either choose variable of type Multi-choice or Select box or make changes in the above client script (not recommended) to show the Question choice related list.

 

Hope this helps.

Hemanth M1
Giga Sage

Hi @asongwa ,

 

I assume you have selected the right type (ex: Multiple Choice) if so,

 

 

Would you try adding choices through Catalog builder

HemanthM1_0-1700588989118.png

 

HemanthM1_1-1700589033369.png

 

 

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025