Question Choice is hidden

asongwa
Tera Contributor

I'm trying to create a Catalog Item. I have managed to create a question, but for some reason, the Question Choices related list keeps on popping up and disappearing. I have tried to save and reload the form, but it did not work. How do I make it stay so I can make the choices?

1 ACCEPTED SOLUTION

Sandeep Rajput
Tera Patron
Tera Patron

@asongwa Question choice related list is only shown for variables which are either of type Multi-choice or Select box. In all other case this related list is hidden.

 

The above logic is handled by OOTB by Question Choice Related Client script as follows,

 

Screenshot 2023-11-21 at 11.03.39 PM.pngScreenshot 2023-11-21 at 11.03.08 PM.png

Hence, in your case either choose variable of type Multi-choice or Select box or make changes in the above client script (not recommended) to show the Question choice related list.

 

Hope this helps.

View solution in original post

2 REPLIES 2

Sandeep Rajput
Tera Patron
Tera Patron

@asongwa Question choice related list is only shown for variables which are either of type Multi-choice or Select box. In all other case this related list is hidden.

 

The above logic is handled by OOTB by Question Choice Related Client script as follows,

 

Screenshot 2023-11-21 at 11.03.39 PM.pngScreenshot 2023-11-21 at 11.03.08 PM.png

Hence, in your case either choose variable of type Multi-choice or Select box or make changes in the above client script (not recommended) to show the Question choice related list.

 

Hope this helps.

Hemanth M1
Giga Sage
Giga Sage

Hi @asongwa ,

 

I assume you have selected the right type (ex: Multiple Choice) if so,

 

 

Would you try adding choices through Catalog builder

HemanthM1_0-1700588989118.png

 

HemanthM1_1-1700589033369.png

 

 

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025