"Action not authorized" error while an Itil user tries to insert a new Catalog Task to a RITM

[Brian Kimani2]

I have created an ACL to allow Itil users to be able to manually create new service catalog task records on a RITM but the error "Action not authorized" persists. Any help or hints is appreciated.

[Ankur Bawiskar]

Hi Brian,

they have the create Access possibly from the Create ACL.

but do they have write Access also via ACL?

Did you check the record actually got created in backend although user is shown that message?

if yes then check any query BR is restricting the record visibility.

Regards
Ankur

[Hitoshi Ozawa]

Just to make sure, in the screenshot you've provided, there should be a "Required role" at the bottom of the page. Did you add the "itil" role there?

[Brian Lancaster]

So what I did for mine was disable the OOB ACL by un-checking active and then creating a new ACL for created that just had the ITIL role.

[Brian Kimani2 · Accepted solution]

I used an ACL without conditions to filter out the roles and a script include to add the conditions which were the "New" button to insert catalog tasks should only appear on specific requested items only. Calling this script include on the "New" button configuration solves the issue. 

Thanks for your input. 

[arun2324]

Hi Brain Kimani,

                           Could you please share code here, along with New Button configuration.