I have created an ACL to allow Itil users to be able to manually create new service catalog task records on a RITM but the error "Action not authorized" persists. Any help or hints is appreciated.
I used an ACL without conditions to filter out the roles and a script include to add the conditions which were the "New" button to insert catalog tasks should only appear on specific requested items only. Calling this script include on the "New" button configuration solves the issue.
"Advanced" is checked meaning there's also a script restricting access. Try unchecking it and see how it goes. If users are able to create a task, it implies there's something wrong with the script.
