- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎10-07-2024 03:28 AM
Hi everyone,
I have an issue displaying the info message "Action not Authorized" when clicking an UI Action.
I have researched and tried the following solutions as below, but they didn't work:
- Change action name of UI Action
- Change Condition to call Script Include
The account I use has the admin role and I have checked the ACLs. But it still doesn't work, does anyone have any other solution to check, please help me.
Thank you so much.
Solved! Go to Solution.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎10-09-2024 07:04 AM - edited ‎10-09-2024 07:05 AM
Hi @Dinh Nguyen see my last reply on https://www.servicenow.com/community/developer-forum/quot-action-not-authorized-quot-info-message-wh...
Greets
Daniel
Please mark reply as Helpful/Correct, if applicable. Thanks!

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎10-07-2024 03:40 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎10-07-2024 04:24 AM
Hi @Community Alums ,
Yes, this is a custom ui action.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎10-07-2024 04:30 AM
Hi @Dinh Nguyen , did you check the requires roles tab within UI action? Maybe Admin is not listed there.
Greets
Daniel
Please mark reply as Helpful/Correct, if applicable. Thanks!

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎10-07-2024 04:32 AM
Another Idea is, does your UI Action calls a client callable Script Include? Check ACL of this Script Include:
Greets
Daniel
Please mark reply as Helpful/Correct, if applicable. Thanks!