"Action not Authorized" info message when click UI Action

[Dinh Nguyen]

Hi everyone,

I have an issue displaying the info message "Action not Authorized" when clicking an UI Action.

I have researched and tried the following solutions as below, but they didn't work:

• Change action name of UI Action
• Change Condition to call Script Include

The account I use has the admin role and I have checked the ACLs. But it still doesn't work, does anyone have any other solution to check, please help me.

Thank you so much.

[Daniel Borkowi1]

Hi @Dinh Nguyen , seems you reproduced this in your PDI. Can you extract this all in an Update Set and attach this in your post? Then I can support with debugging.

Greets

Daniel

[Dinh Nguyen]

Hi @Daniel Borkowi1 ,

Here is my Update Set that reproduces the error on the Incident table.

[Daniel Borkowi1 · Accepted solution]

Hi @Dinh Nguyen  see my last reply on https://www.servicenow.com/community/developer-forum/quot-action-not-authorized-quot-info-message-wh...

Greets
Daniel

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Dinh Nguyen]

Hi @Daniel Borkowi1,

I have solved the problem based on your explanation.

Thank you so much for helping me.
Have a nice day sir.

[Daniel Borkowi1]

You're welcome @Dinh Nguyen , I learnt with that analysis, too.