"Meeting Invitation" in email notification

[rajeev_kumar]

We have a custom table which is extended on task table. We want to send meeting invitation when someone approves a task in this table.

We followed the below link but not able to send the calender invite to outlook. We are able to send the attachment but it is not a valid calendar file.

Email Templates - ServiceNow Wiki

By default service now provide this functionality On change_request table which is working ok.

Has anyone faced the same issue ?

Thanks,

Rajeev

[Bradford Shelle]

Technically you only need to put dtstart and dtend in the Import Export Map table, since a conversion has to be done from the regular date/time format to one that an email client will understand. Otherwise you can field reference and dot walk to your hearts content since the template is based on the table in question. Don't recommend URI_REFs though (even though I'm using one) since HTML doesn't work. I'm just too lazy to parse a URL manually.

Hmmm I don't think it's an issue with the dtstart and dtend since notifications can successfully be sent with those fields being incorrect. Feel like it must have something to do with the structure of the notification.

Logging is a huge pain. I haven't really found a great way to log what's being sent out so I can verify what the different pieces of the message are.

[Bradford Shelle]

Hey Rajeev,

Sorry I haven't responded back to you in a while. Just a minute ago I thought of something that might apply.

If you head over to the email template you are using where all of that info for the iCalendar file is stored, do you have that text pasted into the Message HTML or Message Text box?

The info has to be in the Message Text box. Otherwise, I'm finding that ServiceNow just sends me a .ics attachment that his has no clue what to do with, and just like you had mentioned, all that .ics file has in it is a line about Ref:MSGXXXXXXXX.

Let me know if this helps at all.

[rajeev_kumar]

Thanks Bradford.

Indeed this was the issue. We figured it out during trying and testing and it worked (very weird) .

Thank you very much for your suggestion.

Thanks,

Rajeev