"Requested For" on the Request Form and the RITM

velvet · ‎01-30-2018

On a Request form, the wrong information is in the Requested For. For Example, if I use the Hardware Request Form and select Requested for as User A, opened by is User B.

On the REQ it shows the Requested for as User B.. It should be User A.

On the RITM it shows the Requested for as User A.. that is correct.

Why is User B showing up as the Requested For, when on the Request form it was selected correct.

And how can I fix this.

SD29 · ‎01-30-2018

Hi velvet,

Please try using this before BR on request table.

(function executeRule(current, previous /*null when async*/) {

var grRITM = new GlideRecord('sc_req_item');

grRITM.addQuery('request', current.sys_id);

grRITM.query();

while (grRITM.next()) {

if (!JSUtil.nil(grRITM.variables.requested_for)) {

current.requested_for = grRITM.variables.requested_for;

}

})(current, previous);

Thanks,

SD

View solution in original post

velvet · ‎01-30-2018

Ok I am going to use the script but I need to know how to change the wording n the portal from "Requested For" to "Submitted By"