"SLA Reason Section"

[Blitz]

Do you know how to implement use case: If Task SLA [has_breached] is false then the "SLA Breached Reason" section & "Breached Reason" field will not display, I think this can be done in an On load Client script

Just a sample: 

[Slava Savitsky]

Use a display business rule to query Task SLA table, check the value of "has_breached" attribute and save the result in g_scratchpad variable. Then use setSectionDisplay method of the g_form API in an onLoad client script to show or hide "SLA Breached Reason" section depending on the value saved in g_scratchpad.

[Blitz]

Its also a great idea do you have a sample? 

[Hemanth M1 · Accepted solution]

Hi @Blitz ,

Write a onload client script and call the script incude using GlideAjax to check if any of the SLA assosciated to the incident is breached or not , if not breached hide the section

Note: Section name must in be in lowercase while hidding and also replace firsr space with unserscore and remove next spaces ex: SLA Breached Reason becomes

g_form.setSectionDisplay("sla_breachedreason", false);

client scritpt:

function onLoad() {
    //Type appropriate comment here, and begin script bel
    var inc = new GlideAjax("checkSLA");
    inc.addParam("sysparm_name", "breachStatus")
    inc.addParam("id", g_form.getUniqueValue());
    inc.getXMLAnswer(result);

    function result(output) {
        if (output== "not breached") {
            g_form.setSectionDisplay("related_records", false); //replace related_records with your section name
        }
    }

}

Script include:

var checkSLA = Class.create();
checkSLA.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    breachStatus: function() {
        var incSysId = this.getParameter("id");
        var sla = new GlideRecord("task_sla");
        sla.addQuery("task", incSysId);
        sla.query();
        while (sla.next()) {
            if (sla.has_breached) {
                return "breached"; //any one of the SLA is breached
            }
        }
        return "not breached"; //no SLA breached

    },

    type: 'checkSLA'
});

ex:

Hope this helps

[Slava Savitsky]

Although this is a valid approach, using a display business rule is better in terms of performance than making a GlideAjax call as it does not require a extra round-trip to the server.