"User Form" in Playbooks - all fields are disabled

Justin Lee2
Tera Guru

I am creating a simple playbook that just has 1 activity -- we want the user to update the Priority and Urgency on a record.  In the playbook, I have added and configured the "User Form" activity.  When I test it, the form displays correctly, and includes all the fields I selected, however all fields are disabled, and there is no Update/Save button.

 

We checked in a different environment where the User Form activity was working as expected, and it was configured exactly the same.  

 

Any thoughts? 

The playbook is in a scoped app.

The record is not read-only.  (I do have access to update the record)
SN Version: Washington D.C.

 

JustinLee2_0-1721749235465.png

 

1 REPLY 1

Ambika  Sekar
Tera Contributor

@Justin Lee2 Were you able to fix this, I'm facing the same issue in my Instance SN version Washington DC. It was working well in UTAH. 

Have raised the same issue https://www.servicenow.com/community/workflow-automation-forum/user-form-activity-of-process-automat...

Please reply if you were able to fix this