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01-31-2022 09:47 PM
Hi All,
I am learning Assessment and Survey.
I dont see trigger_id,trigger condition,trigger table fields on asmt_assessment_instance table.
Could any1 tell me what is the issue,why those fields are not showing up for me? These fields are OOB fields ryt?
Regards,
Gayathri
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01-31-2022 10:18 PM
Please check client script running on that form.
If TriggerId is empty then it hide that field.
You can close few incidents and see assessments generated for that. you are checking OOB assessment instance generated for NPS Metric type and in this case MetricId is emapty.
Thanks,
Anil Lande
Thanks
Anil Lande

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01-31-2022 09:53 PM
If you want to trigger a survey on back of a condition, like " incident is closed ". Then you can setup a trigger condition to auto trigger the assessment
here is more about it - https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/assessments/task/t_CreateATriggerCondition.html
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01-31-2022 10:04 PM
Hi,
ýa i have set up trigger condition for incident state closed.
asmt_assessment_instance store record of survey responses submitted by a user.
asmt_assessment_instance_question stores the questions.
Is this correct what i understood?
Regards,
Gayathri

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01-31-2022 09:55 PM
Hi,
These fields are there on asmt_assessment_instance table.
Where exactly you are checking?
You need add these fields on List view and form view if not present.
Thanks,
Anil Lande
Thanks
Anil Lande

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01-31-2022 09:57 PM
If you check form view then only one field is added on form as per OOB setup.
Thanks
Anil Lande