Reagarding Assessment Instance

Gayathri5
Tera Guru

Hi All,

 

I am learning Assessment and Survey.

I dont see trigger_id,trigger condition,trigger table fields on asmt_assessment_instance table.

Could any1 tell me what is the issue,why those fields are not showing up for me? These fields are OOB fields ryt?

 

Regards,

Gayathri

1 ACCEPTED SOLUTION

Please check client script running on that form.

If TriggerId is empty then it hide that field.

 

find_real_file.png

 

You can close few incidents and see assessments generated for that. you are checking OOB assessment instance generated for NPS Metric type and in this case MetricId is emapty.

 

Thanks,

Anil Lande

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Thanks
Anil Lande

View solution in original post

8 REPLIES 8

Muralidharan BS
Mega Sage
Mega Sage

If you want to trigger a survey on back of a condition, like " incident is closed ". Then you can setup a trigger condition to auto trigger the assessment

here is more about it - https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/assessments/task/t_CreateATriggerCondition.html

Hi,

ýa i have set up trigger condition for incident state closed.

 

 

 asmt_assessment_instance store record of survey responses submitted by a user.

asmt_assessment_instance_question stores the questions.

 

Is this correct what i understood?

 

 

 

Regards,

Gayathri

 

 

Anil Lande
Kilo Patron

Hi,

These fields are there on asmt_assessment_instance table.

Where exactly you are checking?

find_real_file.png

 

You need add these fields on List view and form view if not present.

 

Thanks,
Anil Lande

Please appreciate the efforts of community contributors by marking appropriate response as correct answer and helpful, this may help other community users to follow correct solution in future.
Thanks
Anil Lande

If you check form view then only one field is added on form as per OOB setup.

find_real_file.png

Please appreciate the efforts of community contributors by marking appropriate response as correct answer and helpful, this may help other community users to follow correct solution in future.
Thanks
Anil Lande