Receiving error "the undefined value has no properties" calling script

[ASHLE CRAIG]

Hello,

I have am having trouble when I test my script. I dont think my array is working or in the right location. 

I want to push all the servers im getting into an array. 

var user = gs.getUserID();

var arr = [];

var ccsd = new GlideRecord('cmdb_ci_service_discovered');

ccsd.addQuery('owned_by', user);

ccsd.query();

var userArr = [];

while (ccsd.next()) {

    userArr.push(ccsd.sys_id.toString());

}

gs.info("User: " + userArr);

var ac = new GlideRecord('sc_item_option_mtom');

ac.addEncodedQuery('request_item.cat_item=03d635091b2195101953ca242a4bcb60^sc_item_option.item_option_new=b649798d1b2195101953ca242a4bcbd4^sc_item_option.valueIN' + userArr);

ac.query();

while (ac.next()) {

    var tm = new GlideRecord('sc_item_option_mtom');

    tm.addEncodedQuery('request_item.cat_item=03d635091b2195101953ca242a4bcb60^sc_item_option.item_option_new=9e481bd99769915048439904a253afba^request_item=' + ac.request_item);

    tm.query();

    while (tm.next()) {

        var gr = new GlideRecord('cmdb_group');

        gr.addEncodedQuery('sys_id=' + tm.sc_item_option.value);

        gr.query();

        while (gr.next()) {

            var cgceq = new GlideRecord('cmdb_group_contains_encoded_query');

            cgceq.addQuery('group', gr.sys_id);

            cgceq.query();

            while (cgceq.next()) {

                var servers = new GlideRecord(cgceq.class);

                servers.addEncodedQuery(cgceq.condition);

                servers.query();

                while (servers.next()) {

                    arr.push({

                        application_name: servers.name.toString(),

                        app_code: servers.u_app_code.toString(),

                        application_criticality: servers.business_criticality.toString(),

                        ritm_number: servers.sc_item_option.number.sc_req_item.toString(),

                        dateTime: servers.opened_at.toString(),

                        due_Date: servers.sc_item_option.number.sc_req_item.due_date.toString()

                    })

                    gs.info(arr);

                }

            }gs.info("CGCEQ " + cgceq.sys_id);

            gs.info(cgceq.class);

        }gs.info("Target Machine: " + tm.sys_id);

        gs.info("Group Name: " + gr.group_name);

    }

    gs.info("AppCat: " + ac.sys_id);

}

gs.info("Group Name: " + gr.group_name);

Error Below:

[AnirudhKumar · Accepted solution]

Hello @ASHLE CRAIG ,

On first look, your script seems fine to me.

But what might be causing the undefined error could be in the below lines:

application_name: servers.name.toString(),
app_code: servers.u_app_code.toString(),
application_criticality: servers.business_criticality.toString(),
ritm_number: servers.sc_item_option.number.sc_req_item.toString(),
dateTime: servers.opened_at.toString(),
due_Date: servers.sc_item_option.number.sc_req_item.due_date.toString()

if the value of servers.name is empty,  server.name.toString() would return an Undefined error.

Likewise if the value of servers.u_app_code is empty,  servers.u_app_code.toString() would return an Undefined error.

try replacing the above code block with the below:

application_name: servers.name.toString() || '',
app_code: servers.u_app_code.toString() || '',
application_criticality: servers.business_criticality.toString() || '',
ritm_number: servers.sc_item_option.number.sc_req_item.toString() || '',
dateTime: servers.opened_at.toString() || '',
due_Date: servers.sc_item_option.number.sc_req_item.due_date.toString() || ''