Recent search is not populating search results

[NARENDRA KAMMIL]

When we are in Tokyo , up on searching we see the search results like below in sp_log table 

but after migrating to Vancouver , It is not setting the values in sp_log table , where do i nee to check first ?

I validated our Portal search widget  from Tokyo and Vanc.. both are same. 

[Ravi Chandra_K]

Hello @NARENDRA KAMMIL 

Is AI search enabled in your instance?

Please refer below thread:

https://www.servicenow.com/community/itsm-forum/service-portal-log-entries-not-logging-search-terms/...

please mark this answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra.

[RudhraKAM]

Yes It is enabled