Recent search is not populating search results

NARENDRA KAMMIL
Tera Contributor

When we are in Tokyo , up on searching we see the search results like below in sp_log table 

NARENDRAKAMMIL_0-1711681000779.png

but after migrating to Vancouver , It is not setting the values in sp_log table , where do i nee to check first ?

I validated our Portal search widget  from Tokyo and Vanc.. both are same. 

NARENDRAKAMMIL_1-1711681312068.png

 

 

2 REPLIES 2

Ravi Chandra_K
Kilo Patron
Kilo Patron

Hello @NARENDRA KAMMIL 

Is AI search enabled in your instance?

Please refer below thread:

https://www.servicenow.com/community/itsm-forum/service-portal-log-entries-not-logging-search-terms/...

 

please mark this answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra.

Yes It is enabled