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05-15-2018 08:01 AM
How do you hide or disable the 'Recent Selections' list for the 'Caller' field in Service Desk Call module?
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05-15-2018 03:24 PM
Yes, you can Disable the recent selections in a particular field.
Write a business rule on 'sys_ui_recent_selection' table
Enter the filter table is 'table name' and field is 'field name' then under Actions tab check 'abort action' checkbox.
Now you will not see the recent selections in the respective field.
This business rule would stop saving the recent selections for the future selections. Don't forget to open sys_ui_recent_selection.list and delete the old history records for the caller field and table service desk.
Mark the answer as Correct/Helpful based on its impact.
Thanks
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05-15-2018 03:24 PM
Yes, you can Disable the recent selections in a particular field.
Write a business rule on 'sys_ui_recent_selection' table
Enter the filter table is 'table name' and field is 'field name' then under Actions tab check 'abort action' checkbox.
Now you will not see the recent selections in the respective field.
This business rule would stop saving the recent selections for the future selections. Don't forget to open sys_ui_recent_selection.list and delete the old history records for the caller field and table service desk.
Mark the answer as Correct/Helpful based on its impact.
Thanks
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05-16-2018 05:54 AM
Great thank you!