Recent Selections list

Jim J1
Tera Guru

How do you hide or disable the 'Recent Selections' list for the 'Caller' field in Service Desk Call module?

1 ACCEPTED SOLUTION

Abhishek77
ServiceNow Employee
ServiceNow Employee

Yes, you can Disable the recent selections in a particular field.

Write a business rule on 'sys_ui_recent_selection' table

find_real_file.png

 

Enter the filter table is 'table name' and field is 'field name' then under Actions tab check 'abort action' checkbox.

Now you will not see the recent selections in the respective field.

 

This business rule would stop saving the recent selections for the future selections. Don't forget to open sys_ui_recent_selection.list and delete the old history records for the caller field and table service desk.

 

Mark the answer as Correct/Helpful based on its impact.

Thanks

View solution in original post

2 REPLIES 2

Abhishek77
ServiceNow Employee
ServiceNow Employee

Yes, you can Disable the recent selections in a particular field.

Write a business rule on 'sys_ui_recent_selection' table

find_real_file.png

 

Enter the filter table is 'table name' and field is 'field name' then under Actions tab check 'abort action' checkbox.

Now you will not see the recent selections in the respective field.

 

This business rule would stop saving the recent selections for the future selections. Don't forget to open sys_ui_recent_selection.list and delete the old history records for the caller field and table service desk.

 

Mark the answer as Correct/Helpful based on its impact.

Thanks

Jim J1
Tera Guru

Great thank you!