Recognizing the original recipient list from a forwarded email using Inbound Action

[heathers_]

What's the best method for retrieving the original recipient list from a forwarded email.

Scenario:

1. Original email with multiple recipients in "To" and "Cc" is forwarded to SN. The result, only the SN email address is stored in email.to

2. The original sender of the forwarded email is captured in email.body.from

3. Requirement is to capture the original recipient list before the email was forwarded and store email values to be used later.

Example: Email was sent by Jessica with Heather, Adele in "To" and Wendy, Rebecca in "Cc."  Next, the email was forwarded to SN. Using an Inbound Action, the forwarded email creates a record. 

[heathers_ · Accepted solution]

I was able to capture the original recipient list using email.body.to AND email.body.cc.

[jamesjurden]

How to get email.body.to AND email.body.cc in a Flow?

[heathers_]

Are you also using inbound action?

[SatiirS]

Hi  @heathers_   Just want to clarify. Are you saying you were able to get the original sender from a forwarding email by using email.body.from.  When you capture that, does that allow you to map to the caller field or verify email address is in the servicenow system? If so, can you send me the code please?