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Recommended practice for managing decision table answer history

Brian Bouchard
Mega Sage

Hello Community - 

I'm struggling a bit with how to proceed and looking to see if there is a better recommendation than where my mind keeps taking me.

For various Configuration Item types, we want to ask the CI owner a series of 8 questions to determine the compliance scope for that CI.  I've got the logic for the decision table built out and working as expected, but for audit and data certification purposes, I need to be able to keep a history of the information provided in those questions.

Is there a better to maintain this history & be able to do data certification on the information added than adding 8 new fields to the base cmdb_ci table? 

2 REPLIES 2

Yashsvi
Kilo Sage

Hi @Brian Bouchard,

please check below link:

https://www.servicenow.com/community/workflow-automation-articles/decision-tables-best-practices-wor...

Thank you, please make helpful if you accept the solution.

Thanks for trying to help, @Yashsvi, but that link does not answer my question at all.