Record Not Found but when Refreshed it displays

[Annette Kitzmil]

Hello,

I have created a simple list with records with the UI Builder.  When I click on the record via the Case Number, when it first opens, I get Record not Found as shown below, but when I click the refresh button, the record loads.  Can someone tell me what could be causing the inital load of the record to throw the Record not Found please?  Thank you

[Hemanth M1]

Hi @Annette Kitzmil ,

Can you check the URL that display during first load and post refresh??

it might be missing a form component during first load

Thank you,

Hemanth

[Annette Kitzmil]

Hi Hemanth,

I did check that and they are identical.

Record not Found first time load:

mtbdev.service-now.com/x/mtbr/ebscme/record/x_mtbr_ebs_cme_consumer_monitoring_reporting/2cb75fda473fa598bcd7a904846d43ed

Refresh when the record loads:

mtbdev.service-now.com/x/mtbr/ebscme/record/x_mtbr_ebs_cme_consumer_monitoring_reporting/2cb75fda473fa598bcd7a904846d43ed

Any other thoughts?

[Annette Kitzmil · Accepted solution]

I figured out the issue as I was referencing another instance when setting up the /record event.  That instance did not require a query, but when I added it to my instance /record event, it fixed the problem and loads immediately without having to be refreshed.

[sanna3]

Hi! I think I am facing the same issue but have not been able to understand how to implement your solution. Could you please share how you added the query to your instance/ record event?

This issue appears after adding a sub page, and is affecting a tasks related lists.

Thank you in advance!