Record Producer is not visible if searching from the search on Employee Center

VisheshK · ‎04-16-2025

The Record Producer is not visible if searching from the search on Employee Center. I have used meta field on the catalog but still not showing.
Also, it has not been added to any category and we don't want to add the same in any category. It is visible fine in the homepage but when searching it's not coming up
I checked search source but not sure where to add this one since only catalog and KB are configured.

VisheshK · ‎05-05-2025

This was fixed by creating a new topic and adding the record producer in the topic. The only con is that if you have a section for different topics on your portal/esc the newly created topic will show

View solution in original post

Dr Atul G- LNG · ‎04-16-2025

Hi @VisheshK

check this field on RP:

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Dr. Atul G. - Learn N Grow Together
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VisheshK · ‎04-16-2025

Its already false. No search is also false

Dr Atul G- LNG · ‎04-16-2025

Hi @VisheshK

https://www.servicenow.com/community/developer-forum/record-producer-not-visible-on-employee-center/...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0999489

https://www.servicenow.com/community/developer-forum/record-producer-is-not-searchable-in-portal/m-p...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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swapnali ombale · ‎04-16-2025

Hi @VisheshK

Check this

https://www.servicenow.com/community/itsm-forum/when-i-am-searching-record-producer-on-portal-it-is-...

Kindly mark my answer as helpful and accept solution if it helped you in anyway.