My requirement is to set requests and requested items submitted through Virtual Agent to automatically set the contact type to "Virtual Agent". Interaction do not always created whenever request is submitted through virtual agent.How can I get this r...
Hi everyone,I am configuring the following requirement: any user—even an end-user without specific roles, provided they are listed in the watch list—can read the "comments" field on an Incident or RITM.For this configuration—granting read permissions...
Hello, I’m trying to identify the source location of a hidden field value from studio. In earlier release I was able to do code search from all application.I do have admin role. In Australia release, under App engine studio I see three options. Crea...
Hi everyone,I'm working on a ServiceNow Voice integration(Amazon Connect) and have encountered an issue with triggering a Chat AI Agent when an incoming phone call is transferred to a live agent.Use CaseI have configured an AI Agent in AI Agent Studi...
Hi Community,Good day!In the Rewards section, when we click the Rewards button, a left-side panel displays the Rewards Summary. Under More Actions, we can view the customer's transactions in a list view. When we click the magnifying glass icon for a ...
In Workspace(Next Experience UI), how to populate a multi-row variable set of a record producer? I tried using a catalog client script, but that works only in portal view, not in Workspace. Please could someone help?
Hi Community,I have a requirement on the RITM form where users use an Email Client Template to send an email.After the email is sent, the recipient receives a link in the email. When the recipient clicks the link, a new email opens with a predefined ...
We are working in ITSM, with the Service Operations Workspace (SOW) installed and functioning. We have created a separate custom workspace Service Desk Workspace (SDW) that is similar. Both display Interactions, both have a similar action bar with: ...
Hi Community,We are developing a scoped ServiceNow application and need to automate the setup of an inbound OAuth 2.0 Client Credentials integration as part of a setup wizard. RequirementOur application should automatically perform the following step...
As a beginner, I understand what Flows and Subflows do individually, but how do I know when I should use a Subflow instead of keeping everything inside one Flow?
Hi everyone,I’m learning CMDB and would like to practice the implementation in my free ServiceNow instance. I’m comfortable with ITSM, scripting, business rules, Flow Designer, and integrations, but I’m not sure where to start with CMDB or how to bri...
I am loading some data into our CMDB from a third party application that has a server name, IP and some other information that isn't in our CMDB. I am using the IP address as the coalesce field. The IP addresses for these items in the CMDB are not ...
Hi,I'm wondering if there is no EASY way to check all the places where a specific field is used within the whole system.Use case .. I found an u_ field and wonder what it does and now need to check through all the client scripts, ui policies, businee...
Dears,Can we have option to create sla P1,p2,p3,p4 at a time and provide path if any body knows thanks for reading my queryThanks,Ram mohan.
How is MACD related to service now is there any product document to know completely about it?