I have a requirement to have Impact on incidents set automatically based on the selected service then have a drop down where Help Desk can indicate how many users are impacted which would either lower or increase the impact based on the choice so if ...
I have the scenario, to calculate total duration when incident is put on hold and stop the calculation when incident state is inactive like closed or cancel how to achieve this?
I'm a bit stumped by this. I have a tool to copy records from the PRD instance to the QA instance. The code is getting records via the table API into QA, then I set the sys_id from the PRD instance using setNewGuidValue() then check if the record ex...
We have configured two dedicated mailboxes in ServiceNow to handle inbound email actions:IT Support This mailbox was configured first and is restricted to only accept emails from domains explicitly defined in the Inbound Email Actions.If no specific ...
Hello Community,I want to create a report on the Incident table that shows how many times each individual incident was reassigned between certain types of assignment groups. My requirement:1. We have multiple assignment groups that start with XYZ (ou...
Hi all, I'm new to ServiceNow, (SN), and excited about it. But as I go through the beginning of the lessons, I've been continually roadblocked by the inability to find what the lessons are talking about. ChatGPT just runs me in circles telling me to ...
Hi All, I've followed some tutorials and I was able to create a new UI builder Page like thisNow, I need this "Notify" Button to trigger an event or maybe even run a client script right awayIf possible I want also to grab the value from the field abo...
The link "Convert this to data policy" is not showing up for me in the UI policy formRun scripts is unchecked Global checkbox is checkedUI policy actions are all set to leave alone Please send tips! Thank you
Hi everyone,Question 1I am trying to do the exercise "Create the NeedIt Request Type Options Client Script" from the SNOW Developer training. When trying to proceed with the step 1.a. as shown in screenshot, figure 1 below, the option NeedIt is not a...
Hi All,I would like to make OOB Datalookup Matcher tables available regardless of scopesFor that I did below thing1. allow_tables:dl_problem_priority:dl_u_assignment:dl_u_priority2. tableChoicesScript=AccessMatcherTablesI want to make available this ...
Hi,I have created a new change model with description and if I try to hover over the newly created model it will not show description intermittently while other models have no issues did anyone face similar issue?Couple of verifications doneModel has...
How can I install an application from ServicerNOW Store into the DEVELOPER instance.If I try to request the application I am redirected to an error page (Sorry, you can't login with this ServiceNow ID).
I've seen a common problem going around with updating work items using the azure devops boards spoke in servicenow. the field seems to be expecting some kind of direct input making the use of data pills un-usable. The only solution I have seen to thi...
Hi Every body I am creating an update to an attached file using PowerShell to use in a data source that will run weekly.In the ecc_agent_script_file table, I created this file: Name: ALERTAS-VM.ps1script: ############################################...
I have a requirement to retrieve a file from the MID Server and attach it to a Record in a Flow. I'm really struggling with retrieving the file from the MID Server. For various reasons, Import is not an option. I've seen a few posts and videos on ...
