1. What is Article Versioning?Article versioning in ServiceNow Knowledge Management is the process of maintaining multiple versions of a knowledge article as it is updated over time. Instead of directly modifying a published article, ServiceNow creat...
Label All Outbound Email Notifications with the wording 'Private and Confidential' Dear ServiceNow Community Colleagues, I have a customer requirement, whereby the company wants all Outbound Email Notifications sent from ServiceNow, be labelled with ...
Hello, I am having an issue with JAWS commentary on grayed out navigation arrows in Portal. The arrows that need commentary changed are shown belowThis is a description of the issue:I was wondering if and how this commentary could be changed, as I gu...
Hi All,I am working on a POC and need some guidance.Is it possible to detect specific keywords in the email body and automatically set the Category and Subcategory of an Incident through an inbound email action? What would be the best approach to ach...
{ "Action Status": { "code": 1, "message": "Error encountered while creating Attachment. Record for file Changes on letters ALL.xlsx is not of required class." } }I'm getting attachments in href or in url and i'm using SAVE AS...
Hi All,I am working on configuring the Service Graph Connector for Cisco Meraki in ServiceNow and need some guidance regarding duplicate records being created in the Meraki Devices table after scheduled job execution.Import Set: Configuration Setup ...
Hi Team,I have a requirement to build a single report that combines data from Investment, Cost Plan, and Monetary Benefit tables.For one top-level Investment:The Cost Plan table contains 15 records (FY27–FY31 across Capex, Opex, and IRTB — 3 types × ...
Hi Team, This is regarding the Change Request bulk upload.Requirement regarding the change bulk upload, including the expected format, mandatory fields, validations, and any prerequisites. We need to create one front end form (Catalog item or Record ...
Hi gurus,Wondering if better than making the security of the API we dont use on ACL, it should not be better to deactivate them, for example we have more than 200 active Scripted Rest API. Should we not deactivate them?How to guess the ones usefull f...
how can I display the DownTime field value as only 'No' on a change request values section of a create a new standard change template and proposed new standard change ?Where do I edit it?
Hi Team - can i any one please help me The resolution steps provided in the article - how should i configure can any one please provide me the steps . if possible please provide screenshots for better uderstanding
Hi Team, I have a requirement to send an email notification when a new attachment is added to an Incident, but only for incidents assigned to the Network assignment group. The email must include only the newly added attachment.Previously attached / o...
Multi-row Variable Sets (MRVS) were introduced in the ServiceNow London release. They were designed to allow users to add, edit, and manage multiple rows of data in a table format within a single catalog item variable set. Issue Statement: For one of...
Issue Statement: Outside a VDI, a ServiceNow error message containing an IP address usually indicates that the IP address of the machine (home network, public Wi-Fi) is not whitelisted in the instance's IP Address Access Control list or is being bloc...
Has anyone had any luck configuring the new CyberArk CCP Integration in Zurich. We have setup the config file and it is making calls to CyberArk, but it can not find the credential using the same Credential ID as it used for the AIM Client. I belie...
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