Our ServiceNow instance uses Azure OAuth 2.0 for both inbound IMAP and outbound SMTP email processing.We have observed that access tokens are being renewed automatically, however, the refresh token is not being renewed or rotated after expiry, even t...
I’ve noticed an inconsistency in the Knowledge Article workflow field after recent upgrade. When opening a new article form, the workflow sometimes shows as “Pending – Not Yet Started” instead of the expected “Draft.” Has anyone else experienced this...
Can anyone recommend training material / online courses on building service catalog forms that does not require App Engine Studio or Catalog Builder? We do not have a licence for App Engine Studio. I have experimented with Catalog Builder and complet...
Hi everyone,After the recent updates to Basic Authentication Account Security, I’ve started experiencing issues with an integration account that I use to connect update sources between my sub-production and production instances. BackgroundI’m using a...
Hi All, I'm currently working through the ATF tests, and one is testing an Order Guide. In the order guide, there is a section that you need to expand before you can fill in variables. How can I add a step so that is expanded?
When I submit a case from Record producer which contains Department field(lookup field) in that. I have a variable section at the backend in the case form which shows all the fields including department field. But it only shows sysid at the backend. ...
i want to update the change request "close notes" field with given cancel reason by the user through on cancel change UI Action button.
Hello, We are seeing an issue in our PROD instance where some reference field autocomplete dropdown options are not visually highlighting when hovering over them. Example behavior: When typing into a reference field, the autocomplete dropdown display...
You describe the widget in natural language, and the extension does the rest: Creates the widget on your instance, generates the code (template, client, server, SCSS, schema, demo-data), and opens the Live Preview. BYOK (bring your own key) — works w...
There is one custom table where 10M+ records exist and there are multiple records for each user.So, want to keep only the latest record for each user and delete the other records from that table. Solution I am thinking of -1. Need to get the sys id o...
Hi , I want the field "inherit from risk statement" editable even after the new record is saved in risk form? Do anyone know where it is configured. How is it getting read only?
We have a catalog item with the following fields: Related Category (Mandatory) – Choice field with values:Collaboration and CommunicationCyber Security ServicesHardwareInfrastructureSoftwareApplication Name – Reference field to the Business Applicati...
Hi All, We need to introduce withdraw case button as below:As of now button is visible but on click of button page is redirecting to undefined.Ideally on click of button, subsequent case should be cancelled and its approvals should be no longer requi...
Now Assist makes work flow as expected, when is the next upgrade release?
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