I'm looking into ways to customize a portal created in UI Builder, but I can't find any documentation on how to configure the JSON objects I have to pass. To be clear, I'm talking about these settings: For example, the header must be a register named...
Real-World Scenarios Using GlideAggregate:- 6. Minimum Updates by Category var count = new GlideAggregate('incident'); count.addAggregate ('MIN', 'sys_mod_count'); count.groupBy('category'); count.query(); while (count.next()) { gs.info("Category: " ...
The Zurich release notes list addUserQuery() as being added to global GlideRecord, and the description on this method is GlideRecord - addUserQuery(String name, Object operator, Object value)Provides the ability to enforce an ACL check on a provided...
I've got a catalogue item where a user can input new different departments into an existing business application:What I'm wanting to add is check if the path to the current Business Owner's department aligns to the proposed Business Owning Business U...
I have a Scoped App that will consists mostly of a Catalog Item and Flow, which will be used to request and remove users from ServiceNow groups (by deleting the appropriate "sys_user_grmember" record). For the Flow I am using to delete the record, I ...
How to implement integration for ServiceNow - Avepoint Integration ? Do we have any connector or plugin ? Please suggest. ThanksAshok
Hello Team, I’m working on a ServiceNow <-->ira Service Management (JSM) integration for Incident/RITM using Jira Spoke (not the JSM plugin). I’m able to pass customer/internal comments from Jira to ServiceNow, but I’m unable to push comments/work ...
Hi All, We have an integration requirement where we will be sending attachments from Incidents to third party application. I am currently doing it using flow designer action. The main isue that I am facing is the mix of base64 content when multiple ...
Hi,I have this requirement where i have to create a report which shows the time spent by an assignment group in a HR case excluding 'pending' and 'on-hold' states. I have found a OOB metric which calculates Assignment group duration in a HR case.And ...
I am writing ATF to open the Regulatory Assessment record to complete the assessment created under Regulatory Alert. With assigned Assessor user able to open the Regulatory Assessment record, however it's not opening in correct view Assessment Templ...
I'm having trouble hiding some variables that appear in my requests on the service portal. I used the user interface policy to hide them in the form, but after I submit, the variables that were hidden in the form reappear in my requests.Could you he...
Hello Community, I'm looking for a way to sort the values of a reference field. Simple enough but there is not an option on the reference qualifier and I have already tried the global user preference. I am viewing this reference field on the Service ...
My requirement is that once catalog is submitted, it will create an approval task to a "group". This group will fill in a user from a variable field (which doesnt show on catalog form but only used for office works like selecting this user) and compl...
Hi,I have a custom record producer that creates a record in the Universal Request table, and I am also testing with the out-of-box Request Help record producer. I am trying to set the Contact Type to “Self-service” in the producer script, but when th...
I am able to restrict visibility of buttons on UI16 form by using client script but cant restrict in workspace. Since, you cant perform DOM manipulation in workspace using script. Is there any way other way?
