I've created a variable set for fields that are only supposed to be visible for the various SC tasks of a catalog item. The set currently only has two fields. I've created a UI policy to hide the variable set, but those two fields are still visible w...
I configured a generic large language model (LLM) connector, but for the Authorization part in the header, I have to either set it as a fixed value or use a script to query. I believe that after the authentication has been configured, there should no...
I am trying to create a certification policy. I need to get few field from the CI table and few fields from the related tables (I have custom related tables, but for instance lets take CI relationship as an example) to be validated.What's the best wa...
I'm looking into ways to customize a portal created in UI Builder, but I can't find any documentation on how to configure the JSON objects I have to pass. To be clear, I'm talking about these settings: For example, the header must be a register named...
Real-World Scenarios Using GlideAggregate:- 6. Minimum Updates by Category var count = new GlideAggregate('incident'); count.addAggregate ('MIN', 'sys_mod_count'); count.groupBy('category'); count.query(); while (count.next()) { gs.info("Category: " ...
The Zurich release notes list addUserQuery() as being added to global GlideRecord, and the description on this method is GlideRecord - addUserQuery(String name, Object operator, Object value)Provides the ability to enforce an ACL check on a provided...
I've got a catalogue item where a user can input new different departments into an existing business application:What I'm wanting to add is check if the path to the current Business Owner's department aligns to the proposed Business Owning Business U...
I have a Scoped App that will consists mostly of a Catalog Item and Flow, which will be used to request and remove users from ServiceNow groups (by deleting the appropriate "sys_user_grmember" record). For the Flow I am using to delete the record, I ...
How to implement integration for ServiceNow - Avepoint Integration ? Do we have any connector or plugin ? Please suggest. ThanksAshok
Hello Team, I’m working on a ServiceNow <-->ira Service Management (JSM) integration for Incident/RITM using Jira Spoke (not the JSM plugin). I’m able to pass customer/internal comments from Jira to ServiceNow, but I’m unable to push comments/work ...
Hi All, We have an integration requirement where we will be sending attachments from Incidents to third party application. I am currently doing it using flow designer action. The main isue that I am facing is the mix of base64 content when multiple ...
Hi,I have this requirement where i have to create a report which shows the time spent by an assignment group in a HR case excluding 'pending' and 'on-hold' states. I have found a OOB metric which calculates Assignment group duration in a HR case.And ...
I am writing ATF to open the Regulatory Assessment record to complete the assessment created under Regulatory Alert. With assigned Assessor user able to open the Regulatory Assessment record, however it's not opening in correct view Assessment Templ...
I'm having trouble hiding some variables that appear in my requests on the service portal. I used the user interface policy to hide them in the form, but after I submit, the variables that were hidden in the form reappear in my requests.Could you he...
