Record Producer reference field is populating sys id value in same field in request created table

kalyani23
Tera Contributor

Hi,

I created a record producer for a table, when i submit request , the reference field for sys_user in record producer is populating as sys id in table request record field . instead of user name, which was selected in request form.

please provide solution for this

regards,

Kalyani.

8 REPLIES 8

Voona Rohila
Kilo Patron
Kilo Patron

Hi Kalyani

Can you share few screenshots of your issue?


Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP

find_real_file.png

find_real_file.png

 

Hi Kalyani

 

Looks like  Associate name field is string type, when you are mapping associate name from your catalog to this form the back-end value will be retrieved (i.e sysid)

 

You need to change the type of Associate name to reference type or when you are mapping the values you should get the name and map it.

find_real_file.png


Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP

In the target table change the field from string to reference type.