Record Producer reference field is populating sys id value in same field in request created table
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‎01-25-2022 02:24 AM
Hi,
I created a record producer for a table, when i submit request , the reference field for sys_user in record producer is populating as sys id in table request record field . instead of user name, which was selected in request form.
please provide solution for this
regards,
Kalyani.
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‎01-25-2022 02:37 AM
Hi Kalyani
Can you share few screenshots of your issue?
Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP
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‎01-25-2022 02:46 AM
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‎01-25-2022 02:59 AM
Hi Kalyani
Looks like Associate name field is string type, when you are mapping associate name from your catalog to this form the back-end value will be retrieved (i.e sysid)
You need to change the type of Associate name to reference type or when you are mapping the values you should get the name and map it.
Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP
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‎01-25-2022 03:00 AM
In the target table change the field from string to reference type.