Record Tab label shows Loading

Geetika4 · ‎02-16-2022

Hi,
In CSM WS(configurable), the record page is showing different behaviour based on how I am trying to load it. I I try to search it by number I see the Record tab label as "Loading" and If I select it by clicking on Row from a List, the Record tab shows the number which is my expectation. Attaching screenshot for reference..

Barrilito van D · ‎02-18-2022

Hi Geetika,

Everything that is custom results in these "loading.." tabs.

You can use the helper functions in a client script to fix this and set a title to your tab:

helpers.screen.updateStatus({

title: 'CS123456'

});

View solution in original post

Gunjan Agrawal · ‎02-25-2022

Hi @Geetika

No actually the requirement is I have a home page where there are list of incident and when I click on record the next tab should get open next to home in same browser. Now what is happening if I click the record from home page it is opening the other page(refer below screenshot). I am not getting home tab, record in tab. I was trying to use Record tab but not sure how to configure it.