Recovering Deleted Customer Updates - Update Set

[jonathan_77]

Hi all,

If you accidently deleted Customer Updates that were captured in your update set, is there anyway to recovering them?  Or locate them to know exactly what was deleted?

Thanks,

Jonathan 

[Aman Singh_]

Hi,

You can find them in sys_audit_delete table.

Please mark Correct✅/helpful???? if applicable, thanks!!

Aman

[Kiril Tsankov]

That's misleading you can't find customer updates on that table.

[Carlos Candano · Accepted solution]

You cannot retrieve deleted customer updates. Same here as commented by Chuck. You can do an update set/xml import if the same customer updates exists on a different instance.

https://community.servicenow.com/community? id=community_question&sys_id=4c2acb69db5cdbc01dcaf3231f9...

Best Practice is to never delete customer updates, even if you made the change by mistake.

[John Zhang1]

Please see blow