Recovering Deleted Customer Updates - Update Set

jonathan_77
Mega Expert

Hi all,

If you accidently deleted Customer Updates that were captured in your update set, is there anyway to recovering them?  Or locate them to know exactly what was deleted?

Thanks,

Jonathan 

1 ACCEPTED SOLUTION

Carlos Candano
Mega Guru

You cannot retrieve deleted customer updates. Same here as commented by Chuck. You can do an update set/xml import if the same customer updates exists on a different instance.

https://community.servicenow.com/community? id=community_question&sys_id=4c2acb69db5cdbc01dcaf3231f9...

Best Practice is to never delete customer updates, even if you made the change by mistake.

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5 REPLIES 5

That's misleading, you cant find customer updates in that table