Recovering Deleted Customer Updates - Update Set

jonathan_77
Mega Expert

Hi all,

If you accidently deleted Customer Updates that were captured in your update set, is there anyway to recovering them?  Or locate them to know exactly what was deleted?

Thanks,

Jonathan 

1 ACCEPTED SOLUTION

Carlos Candano
Mega Guru

You cannot retrieve deleted customer updates. Same here as commented by Chuck. You can do an update set/xml import if the same customer updates exists on a different instance.

https://community.servicenow.com/community? id=community_question&sys_id=4c2acb69db5cdbc01dcaf3231f9...

Best Practice is to never delete customer updates, even if you made the change by mistake.

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6 REPLIES 6

That's misleading, you cant find customer updates in that table

PranavPatilLS
Tera Contributor

It is not recommended to delete records that are marked as Customer Updated within an Update Set.

However, if records are accidentally deleted, they can be retrieved using a workaround (not a best practice, but useful in critical situations):

  1. Navigate to the Update Versions (sys_update_version) table.

  2. In the Source field, identify the Update Set name for which updates are missing.

  3. Set the State filter to Current.

This approach helps you locate and recover the most recent updates that were added to the Update Set before deletion.