Red colour for asterisk symbol of the mandatory felds

[NishaB]

Hi,

I added two new fields called Nice to have story and Must to have story in the Story record. I want these fields to be mandatory. But when I added, the asterisk symbol of the fields is in grey colour. I want this in red colour. How to do this

[Gangadhar Ravi]

@NishaB Please check this 

https://www.servicenow.com/community/developer-forum/service-operations-workspace-how-to-change-the-...

Please mark my answer correct and helpful if this works for you.

[Dr Atul G- LNG]

Hi @NishaB 

Out-of-the-box (OOTB), it is red initially, and once a user enters a value, it changes to gray. What is your business case for altering this behavior? Avoid introducing unnecessary technical debt that adds complexity without delivering meaningful value or purpose.

[Ankur Bawiskar]

@NishaB 

I agree with Atul here.

What's your business requirement to alter the platform OOB behavior?

[Juhi Poddar]

Hello @NishaB 

• It is the defined behavior to highlight mandatory fields with a red asterisk (*) when the field is empty.
• Once the mandatory field is filled, the asterisk turns gray, indicating that the field is no longer empty.
• However, the asterisk remains visible to identify the field as mandatory.
• This behavior is designed intentionally to maintain consistency and clarity.

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You
Juhi Poddar