Redirect to another catalog item

[sarahkapasi]

Hello,

We have a catalog item, where in one of the questions, if they answer "No", I would like it to direct the user to another catalog item.  

How would I go about doing that?

[Kalaiarasan Pus · Accepted solution]

window.location.href = 'url'

[sarahkapasi]

would this be a client script?

[urmilla]

Hi,

I am trying to achieve a similar design but my decision box would be a reference field not a selectbox, however I am unable to do so.

Is there a particular format of the url that needs to be given?

Thanks

[rohantyagi]

You may use UI actions, and create a List Choice. More info here: UI Actions - ServiceNow Wiki

Or

A script in catalog UI policies: Service Catalog UI Policy - ServiceNow Wiki

Please post this same question in the service catalog area, should get more visibility: Service Catalog