Redirect to latest Knowledge Article version

[Mark Roethof]

Hi all,

Jsut curious if it's possible to have end users automatically being redirected to the latest version of a Knowledge Article. I'm not interested in a scripted solution, just wondering if I missed something and that this is possible through a simple system property or something 🙂

For example, user has a bookmark to a KB article with sys_id (not permalink), or a KB article was attached to a Catalog Item as related content (which is through sys_id), or a KB article was attached to Taxonomy (which is through sys_id). If the user would open such a link, is there something (by configuration), to have the user redirected to the latest version of the KB article instead.

Kind regards,
Mark

[Saul6]

Hi!

Would you mind posting your solution to this? We are also running into the issue where our ITIL users see the draft version instead of the published version. 

Best,

Saul

[Will Yerkovich]

Hi,

I am curious how you do that as I have a similar requirement I am trying to meet. Would you mind sharing your solution?

Thanks!

[Rim1]

hi ServiceNow GURUS

To continue on this topic, "Redirect to the latest article" feature certainly helps. But not until you implement archiving of the articles 🙂 when outdated article is destroyed, redirection won't help as article is no longer present. So we are looking at this issue from different perspective: how to minimize the visibility of knowledge URLs with sysids for people to use, and instead show permalinks in URLs, at least from portal perspective.

While going through OOB widgets in EC portal, I found this widget: relevant_for_you

The widget is configured to redirect to URL with sysid:

However, when I hover the actual article in the widget, or open the article from that widget, the URL is actually permalink!

Anyone able to figure out how ServiceNow achieves that?

The ultimate goal would be to make other widgets behave in the same manner, at least from portal perspective, so that URL with article sys id visibility is minimized.