Redirect to Request Item instead of Order Status

[MentZ]

After the creation of a Request Item in the Portal, the user is redirected to the Order Status of the REQ, according to this:

What I want to achieve, its that the user should be redirected to the Request Item-page: sp?id=ticket&table=sc_req_item&sys_id=xxxxxxxxx

If I select 'ticket' in the Page Route Map, the user is redirected to the REQ-ticket and not the RITM-ticket.

I see there are various ways to achieve this, one of the alternatives is to clone the SC Catalog Item-widget, and change the client script as described here: How to dynamically redirect users to Requested Item page instead of SC Order Status page? - Customer...

But I'm not sure if this is the right way?

Any step by step instructions to do this would be highly appreciated.

[MentZ]

Hello Markus,

Thank you for your answer. Can you please describe the steps as it was meant to be read by a newbie. I'm not really sure where to find the SysID of the Column. And what column.

Thank you in advance!

[Markus Kraus · Accepted solution]

1.) Enter sp_page.list in the Filter Navigator and hit Enter


2.) Enter sc_cat_item in the ID column and hit Enter

3.) Open the record shown in the screenshot

4.) Scroll down and click the column that holds the SC Catalog Item-Widget

5.) Copy the Sys ID of the Column Page

6.) Enter sp_instance.do in the Filter Navigator

7.) Continue on step 2 of my previous post where it explains to set the column with the help of the sys_id you just copied.

Hope this helps you 🙂

[MentZ]

Hi Markus,

After I marked this as 'Correct Asnwer', I noticed that this doesnt work for Incidents, because you create the URL only for REQ or RITM. The Incidents keep getting this redirect URL:

Any way to get the table and page dynamically?

[Markus Kraus]

Thanks for letting me know, i've updated the client controller code in my previous response. This should now also work with record producers (as long as they set a portal redirect url in the record producer's script).

[MentZ]

Thank you Markus,

Now I have another issue with HR cases:

The Redirect URL leads to nowhere, because it's getting an additional '%3F'.

The record producer is as follow: