After the creation of a Request Item in the Portal, the user is redirected to the Order Status of the REQ, according to this:
What I want to achieve, its that the user should be redirected to the Request Item-page: sp?id=ticket&table=sc_req_item&sys_id=xxxxxxxxx
If I select 'ticket' in the Page Route Map, the user is redirected to the REQ-ticket and not the RITM-ticket.
I see there are various ways to achieve this, one of the alternatives is to clone the SC Catalog Item-widget, and change the client script as described here: How to dynamically redirect users to Requested Item page instead of SC Order Status page? - Customer...
But I'm not sure if this is the right way?
Any step by step instructions to do this would be highly appreciated.
1.) Enter sp_page.list in the Filter Navigator and hit Enter
2.) Enter sc_cat_item in the ID column and hit Enter
3.) Open the record shown in the screenshot
4.) Scroll down and click the column that holds the SC Catalog Item-Widget
5.) Copy the Sys ID of the Column Page
6.) Enter sp_instance.do in the Filter Navigator
7.) Continue on step 2 of my previous post where it explains to set the column with the help of the sys_id you just copied.
Hope this helps you 🙂
