Redirect URL through business rule

[Community Alums]

Hi,

I need to redirect the URL to a different page through business rule.

I am using gs.setRedirect(url) by setting up the url.

Once the condition are true, it showing the form using the above parameter but it's redirecting to new url but opening the form in the bottom same page. 

Please advise. 

[Gaurav Shirsat]

Hi Amit

You Might find this Thread Helpful

https://community.servicenow.com/community?id=community_question&sys_id=b3fe02e5dbc0bf48d82ffb243996...

https://community.servicenow.com/community?id=community_question&sys_id=9f804f98db6e7b40d58ea345ca96...

Please Mark Correct and Helpful

Thanks and Regards

Gaurav Shirsat

[Priya Shid1]

Hi Amit,

Please check with your function it should be,

action.setRedirectURL("URL");

Please mark if it helps!!

[Community Alums]

Hi Priya, 

I tried with action.setRedirectURL("URL"), but nothing happened with this parameter. 

[Ankur Bawiskar]

Hi Amit,

you cannot use action in business rule; only allowed is gs object for redirection

you cannot open the page in new tab using gs.setRedirect(url)

To which page you need to take

sample below

gs.setRedirect('/incident.do?sys_id=-1'); // this will take to new incident record

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur