Reference field : Eye icon not showing record preview

[Swapnil Bhakar1]

Hi All,

On my Incident table there is one reference field called A. The A field contains 2 tables data let say Employee and Department.

When i am selecting a record from Employee table then the Eye icon next to reference field is showing the record preview but when i am selecting the record from Department table and hover over to eye icon then its not showing the record preview and when i am clicking on selected record from department table then its opening the record form.

So this is the issue why the record is not showing record preview for one table and not showing the record preview for another table.

I also checked all the ACL's on all mentioned table its perfectly fine and also the same scenario is working on another instance.

Please help me to resolve this issue.

Thanks in Advance.

Thanks,

Swapnil

[Manoj Kumar16]

Hi Swapnil,

The record reference in the reference field is an orphaned record or the sys_id does not exists in the table.

You can write a client script or you can add alert on any existing client script to get the value of the referenced record for which the preview is blank.

You will get a sys_id in the alert.

Now search that sys_id in the reference table of the reference field, If you do not find any record in that table with the sys_id , that means that the record is not not in that table and some business rule is inserting that wrong sys_id in the field/ or that record has been deleted from the table.

[Swapnil Bhakar1]

Hi Manoj,

Thanks for your quick response.

The record is present in the table. Actually when i am clicking on the preview icon its opening the record but its not showing the record preview.

Any other possibility that i can check for this issue?

Thanks,

Swapnil

[Manoj Kumar16]

Hi Swapnil,

I am not sure, The three things I would have checked for this are-

1. Is there any attributes missing for that field

2. Any properties ?

and the most important one -

3. Whether the sys_popup view is properly configured for that table which is getting referenced.

[Manoj Kumar16]

This article can help you to configure the popup view-

Configure the fields in the pop-up for a reference icon