Hi, Is there an OOTB setting which makes resolution notes mandatory when pressing resolved on a customer service case, and gives the error message advising resolution notes must be completed before selecting resolve? as per the below screenshot we a...
I'm relatively new to ServiceNow Client Scripts. I'm trying to write a script that makes the 'comments' field mandatory specifically when incident 'state' changes to newValue In Progress (2), from oldValue New (1). The script seems to work successful...
Hello all!I am looking to make the category field mandatory on the change form.when the state on changes from review to closedmake the category field to mandatory.
Getting the error on the Catalog side. This is the only Catalog script for that catalog item. function onChange(control, oldValue, newValue, isLoading) {// if (isLoading || newValue == '') {// return true;// }// var id_change=g_form.getReference('...
Situation: I need to trigger notifications to teams when a case is updated and when the user has pending approvals.I am trying to create a notification in the sys_notification table and adding the content to Virtual Agent - Chat, but it does not trig...
Hi all! I need to know if there is a method that tells me if I am in Portal or if I am in the serviceNow fullfiller, any ideas? This is for a Client Script.
Hi, I have integrations both in Dev and Test. Does it matter if I do the clone first? Or do I have to have let's say the Mid Servers that would impact integrations set up first? Can I configure the Mid Server after? BestTom
I am to extract data from this JSON payload , have been able to parse and stringify it but cannot access the fields within. Setting up log statements all I am returning is undefined For example : var a = JSON.stringify(responseBody);gs.log("Policy...
Hello, I am able to log custom errors during the import process but, somehow I cannot associated them with the import set. Here is code similar to what I am using. (function runTransformScript(source, map, log, target /*undefined onStart*/ ) { ...
Hi all,I had created a catalog item variable called Album(check box). Need to highlight it in bold and any color using client script. Plz help me to solve it. Thank you
I've managed to move my application from my PDI to our Dev environment but when I impersonate a customer and try to access my portal URL I see 403: You do not have permissions to access this page. I've set the audience for the page and also updated t...
Hello,I added my Knowledge base under the SEARCH SOURCES in my Portal, and it works good, but I noticed something weird. When I search for something it says NO RESULTS FOUND, but when I press ENTER, it finds KBs.What am I doing wrong?Thank you
Our scoped application in ServiceNow has a Record Producer (RP) called "Request New Product". When a user submits a request via this RP, a record is created on the TRM Product Request table (extends 'task' table).A Flow Designer flow called "TSS Prod...
HiI have a custom table, there are some records created in that by users and when a vip user creates a record, those records should always display on top of the list followed by other records. I've applied a default sort in module menu arguments, and...
I wanted to send notifications through activity stream of RITM or wherever applicable through service portal. I have checked instance options as below. "Activity Stream @Mention" Email notification is also active. But emails not going for the user...
