Reference field is getting blank in RITM level

[Community Alums]

Hi,

I have filled out a form which has  text fields as well as reference fields. But when the field goes into the RITM, the reference fields are going blank. 'Device/ Brand' field has three field values within named 'Name of the Computer', 'Manufacturer' and 'Model ID' and upon selection will be auto populated into three different read only fields below. Kindly help.

Regards

Suman P.

[Vishal Birajdar]

Hi Suman,

I can see there is 'i' icon in front of reference variable have you checked if record is there on not by clicking it.

[Community Alums]

Hi @Vishal Birajdar ,

Regards

Suman P.

[Karthik Buska]

Hi Vishal,

Check in type specifactions of Manufacturer variable.

It sould not be cmdb_ci_computer it sould refers to manufacturer table - core_company.

and also model id is referring another table i.e, cmdb_hardware_product_model so use this table in type specifications.

If reference field is not referring another table and only a value of this table then use single line text and use auto populate.

Thanks,

Karthik.

[Community Alums]

Hi @Karthik Buska ,

what about Model ID please?

Regards

Suman P.